Frequently Asked Questions


Who can access this portal?


Current Metrolinx employees (those in full-time or part-time positions) can access this portal.

Signing into this portal for the first time? Here’s what you need to know.


Your first time logging into HR Self-Service must be done before Friday, September 20, 2019. After this period, you will be required to contact the I&IT Service Desk at 416.202.5000 to request access.

As part of our enhanced security protocols to keep your information safe, and complete the registration process, please have your mobile device available as you will receive an SMS (text) message to enable authentication of your account. A one-time passcode will be sent to the mobile phone number you entered. Simply click “Send code,” and enter this code in the required field in the portal once you receive it on your mobile phone for verification purposes and to continue to your destination.

Don’t forget to bookmark or save the HR Self-Service link for future access to HR Self-Service.

Have questions? Metrolinx employees are encouraged to contact I&IT Service Desk at 416.202.5000.

For safety and security reasons, once you are finished using HR Self-Service, please ensure you log out and close all browsers.